{"id":197,"date":"2021-08-19T08:58:01","date_gmt":"2021-08-19T12:58:01","guid":{"rendered":"https:\/\/www.olympicdairy.com\/?page_id=197"},"modified":"2021-11-30T09:56:34","modified_gmt":"2021-11-30T14:56:34","slug":"faq","status":"publish","type":"page","link":"https:\/\/olympicdairy.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"wp-block-columns alignfull are-vertically-aligned-center olympic-page-hero-container-text\">\n    <div class=\"wp-block-column is-vertically-aligned-center\">\n        <div class=\"alignfull\"><div class=\"inner-container\">\n                <h1 class=\"has-text-align-center heading-strong\">FAQs\n<\/h1>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n<div class=\"wp-block-columns alignfull are-vertically-aligned-center olympic-page-faq-container\">\n    <div class=\"wp-block-column is-vertically-aligned-center\">\n        <div class=\"wp-block-group__inner-container faq-container\">\n            <div class=\"wp-block-group row alignwide\">\n                <div class=\"wp-block-columns\">\n                    <div class=\"wp-block-column filters\">\n\n                                                    <ul>\n                                                                    <li><button class=\"filter\" data-filter=\"location\">Location<\/button><\/li>\n                                                                    <li><button class=\"filter\" data-filter=\"nutritional-content-ingredients\">Nutritional content and ingredients<\/button><\/li>\n                                                                    <li><button class=\"filter\" data-filter=\"certifications-logos\">Certifications and logos<\/button><\/li>\n                                                                    <li><button class=\"filter\" data-filter=\"lactose-intolerance-allergies\">Lactose intolerance and allergies<\/button><\/li>\n                                                                    <li><button class=\"filter\" data-filter=\"manufacturing-methods-packaging\">Manufacturing methods and packaging<\/button><\/li>\n                                                                    <li><button class=\"filter\" data-filter=\"preservation\">Preservation<\/button><\/li>\n                                                                    <li><button class=\"filter\" data-filter=\"recyclability-environmental-concerns\">Recyclability and environmental concerns<\/button><\/li>\n                                                                                                <li><button class=\"filter clear\" data-filter=\"\">Clear filters<\/button><\/li>\n                            <\/ul>\n                                            <\/div>\n                    <div class=\"wp-block-column faqs\">\n                        <h3 id=\"filter-title\">&nbsp;<\/h3>\n                                                                                                                        <div class=\"faq-group location\">\n                                        <button class=\"accordion\">I want to buy one of your products, but my grocery store does not have it in stock. What can i do?<\/button>\n                                        <div class=\"panel\"><span><p>If the store already carries Lactalis Canada products, you may ask the manager of the dairy section to order the product you are looking for. If the product is still not on the shelves, contact us and we will gladly help you locate the product in your area.<\/p>\n<\/span><\/div>\n                                    <\/div>\n                                \n                                                                                                <div class=\"faq-group nutritional-content-ingredients\">\n                                        <button class=\"accordion\">Are there any antibiotics or growth hormones in the milk used to produce your products?<\/button>\n                                        <div class=\"panel\"><span><p>No! In Canada, the use of growth hormones is prohibited for dairy cows and antibiotic use must comply with Canadian law. In addition, milk is tested at the plant for antibiotics. If antibiotics were found in the milk, the milk would be discarded.<\/p>\n<\/span><\/div>\n                                    <\/div>\n                                \n                                                                                                <div class=\"faq-group certifications-logos\">\n                                        <button class=\"accordion\">What does the \u201cDairy Farmers of Canada\u201d logo that appears on your packages mean?<\/button>\n                                        <div class=\"panel\"><span><p>Lactalis Canada uses only 100% Canadian milk in the production of its products. The symbol is a seal of origin that guarantees the dairy products you&#8217;re buying are made entirely from 100% Canadian milk or milk ingredients.<\/p>\n<\/span><\/div>\n                                    <\/div>\n                                \n                                                                                                <div class=\"faq-group nutritional-content-ingredients\">\n                                        <button class=\"accordion\">Do any of your yogurts contain animal by-products or gelatin?<\/button>\n                                        <div class=\"panel\"><span><p>The only animal by-products used in our products are milk, cream and milk powder and milk proteins. All of our yogurts are gelatin-free.<\/p>\n<\/span><\/div>\n                                    <\/div>\n                                \n                                                                                                <div class=\"faq-group lactose-intolerance-allergies\">\n                                        <button class=\"accordion\">Are olympic products kosher certified?<\/button>\n                                        <div class=\"panel\"><span><p>All Olympic dairy products are Kosher certified (COR) by the Kashruth Council of Canada<\/p>\n<\/span><\/div>\n                                    <\/div>\n                                \n                                                                                                <div class=\"faq-group lactose-intolerance-allergies\">\n                                        <button class=\"accordion\">Is lactose intolerance the same thing as a dairy allergy?<\/button>\n                                        <div class=\"panel\"><span><p>No. Lactose intolerance is caused by a decrease in the body\u2019s production of lactase. Lactase is an enzyme that helps digest lactose, the natural sugar found in milk. The most common symptoms are swelling, cramps and diarrhea. On the other hand, a dairy allergy is an immunological reaction to casein, the protein found in milk.<\/p>\n<\/span><\/div>\n                                    <\/div>\n                                \n                                                                                                <div class=\"faq-group lactose-intolerance-allergies\">\n                                        <button class=\"accordion\">If i am lactose intolerant, can i still eat yogurt?<\/button>\n                                        <div class=\"panel\"><span><p>Yes! Our sister brand, i\u00f6go, makes delicious varieties of lactose free yogurt. For more information on these products, click here: <a href=\"https:\/\/www.iogo.ca\/en\/products\/.\">https:\/\/www.iogo.ca\/en\/products\/.<\/a>&#8220;<\/p>\n<\/span><\/div>\n                                    <\/div>\n                                \n                                                                                                <div class=\"faq-group lactose-intolerance-allergies\">\n                                        <button class=\"accordion\">Are your product gluten-free?<\/button>\n                                        <div class=\"panel\"><span><p>Although our facilities are not certified as gluten free, our products do not contain any ingredients derived from gluten. Products that do contain gluten are labeled accordingly.<\/p>\n<\/span><\/div>\n                                    <\/div>\n                                \n                                                                                                <div class=\"faq-group preservation\">\n                                        <button class=\"accordion\">Do you use potassium sorbate, aspartame or preservatives in your yogurt?<\/button>\n                                        <div class=\"panel\"><span><p>No, we don\u2019t use any of these ingredients in our yogurts. Our yogurts are made from 100% natural ingredients.<\/p>\n<\/span><\/div>\n                                    <\/div>\n                                \n                                                                                                <div class=\"faq-group nutritional-content-ingredients\">\n                                        <button class=\"accordion\">What is the liquid sometimes found on the surface of yogurt?<\/button>\n                                        <div class=\"panel\"><span><p>This liquid is called lactoserum. It contains several nutritious elements such as vitamins, calcium and other minerals. It may happen that lactoserum appears on the surface of a yogurt because of a natural separation process. A quick stir will incorporate it into the yogurt as well as its health benefits.<\/p>\n<\/span><\/div>\n                                    <\/div>\n                                \n                                                                                                <div class=\"faq-group \">\n                                        <button class=\"accordion\">Are the organic yogurts certified organic?<\/button>\n                                        <div class=\"panel\"><span><p>Yes, all our organic products are certified by FVOPA (Fraser Valley Organic Producers Association), an organization under the authority of the COABC (Certified Organic Association of BC). The organic certified logo also attests to this certification.<\/p>\n<\/span><\/div>\n                                    <\/div>\n                                \n                                                                                                <div class=\"faq-group manufacturing-methods-packaging\">\n                                        <button class=\"accordion\">Is pasteurization and homogenization carried out for all olympic products?<\/button>\n                                        <div class=\"panel\"><span><p>Yes, all our products are both pasteurized and homogenized; active cultures are added afterwards to ensure that they remain live throughout the lifecycle of the product.<\/p>\n<\/span><\/div>\n                                    <\/div>\n                                \n                                                                                                <div class=\"faq-group nutritional-content-ingredients\">\n                                        <button class=\"accordion\">What is the difference between a Balkan yogurt and a Greek yogurt?<\/button>\n                                        <div class=\"panel\"><span><p>Balkan yogurt is a firm yogurt that is set directly in its original container. Many of our Organic Balkan-style yogurts are also probiotic. Traditional Greek-style yogurt involves straining yogurt to increase its firmness. Greek-style yogurt has more protein when compared to Balkan-style yogurt.<\/p>\n<\/span><\/div>\n                                    <\/div>\n                                \n                                                                                                <div class=\"faq-group manufacturing-methods-packaging\">\n                                        <button class=\"accordion\">At what point during production are the live cultures added to the yogurt?<\/button>\n                                        <div class=\"panel\"><span><p>Several strains are used in the production of our yogurts. They are added after the pasteurization and homogenization processes to ensure that they remain active throughout the lifecycle of the product.<\/p>\n<\/span><\/div>\n                                    <\/div>\n                                \n                                                                                                <div class=\"faq-group nutritional-content-ingredients\">\n                                        <button class=\"accordion\">What is the difference between active bacterial cultures and probiotic active cultures?<\/button>\n                                        <div class=\"panel\"><span><p>Active bacterial cultures and probiotic cultures are two different ingredients. Active bacterial cultures are part of yogurt fabrication. Bacterial cultures will digest the milk and cream and result in a creamy yogurt. Probiotic cultures have a positive effect on the digestive system and are always listed in the ingredients lists of our products.<\/p>\n<\/span><\/div>\n                                    <\/div>\n                                \n                                                                                                <div class=\"faq-group nutritional-content-ingredients\">\n                                        <button class=\"accordion\">Why are probiotics good for you?<\/button>\n                                        <div class=\"panel\"><span><p>Probiotics are live microorganisms that have a positive effect on gut health when consumed. They are best described as live healthy bacteria that aid digestion.<\/p>\n<\/span><\/div>\n                                    <\/div>\n                                \n                                                                                                <div class=\"faq-group preservation\">\n                                        <button class=\"accordion\">How can i ensure my yogurt remains fresh tasting?<\/button>\n                                        <div class=\"panel\"><span><p>The most important factor in retaining the quality of the yogurt is temperature control. Yogurt, like all dairy products, should be stored at a temperature between 1\u00b0C and 4\u00b0C. Place yogurt in the refrigerator quickly as even short periods of time at room temperature can cause off flavors and spoilage before the \u2018\u2018best before\u2019\u2019 date. Moreover, as yogurt is sensitive to odors, store it away from strong smelling food.<\/p>\n<\/span><\/div>\n                                    <\/div>\n                                \n                                                                                                <div class=\"faq-group preservation\">\n                                        <button class=\"accordion\">Why is a \u201cBest Before\u201d date indicated on product containers?<\/button>\n                                        <div class=\"panel\"><span><p>Yogurt is a perishable item. Therefore, this date is required to advise consumers of the products\u2019 shelf life. The date indicates the end of the period during which the product retains its full flavor and nutritional value when kept at a temperature between 1\u00b0C and 4\u00b0C. It is not recommended to consume dairy products after their expiry date.<\/p>\n<\/span><\/div>\n                                    <\/div>\n                                \n                                                                                                <div class=\"faq-group preservation\">\n                                        <button class=\"accordion\">Can yogurt be frozen?<\/button>\n                                        <div class=\"panel\"><span><p>Freezing does not affect the nutritional value of yogurt, but the texture will be greatly affected. Thus, we do not recommend that you freeze yogurt.<\/p>\n<\/span><\/div>\n                                    <\/div>\n                                \n                                                                                                <div class=\"faq-group manufacturing-methods-packaging\">\n                                        <button class=\"accordion\">Is it normal that the 1.75kg tubs do not have an inner seal like the 650g ones?<\/button>\n                                        <div class=\"panel\"><span><p>Yes, the 1,75 kg packaging does not have a plastic seal under the lid but has security loops that acts as tamper evident tabs. When the container is open for the first time, the security loops located on each corner cracks open showing the container has not been tampered with or previously opened.<\/p>\n<\/span><\/div>\n                                    <\/div>\n                                \n                                                                                                <div class=\"faq-group recyclability-environmental-concerns\">\n                                        <button class=\"accordion\">Are olympic yogurt containers recyclable?<\/button>\n                                        <div class=\"panel\"><span><p>Yes, Olympic yogurt containers are in fact recyclable and made of plastic number 5. However, our inner seals and 100 g foils are not recyclable. We are constantly working on earth-friendly solutions that evolve with consumer needs.<\/p>\n<\/span><\/div>\n                                    <\/div>\n                                \n                                                                                                <div class=\"faq-group recyclability-environmental-concerns\">\n                                        <button class=\"accordion\">Is the milk used in olympic yogurt from grass-fed cows?<\/button>\n                                        <div class=\"panel\"><span><p>Only cows that produce our organic milk used for our organic yogurts are grass-fed. For the rest of our products, forages are the main part of the diet of dairy cattle. Depending on the region, the climate, the animal\u2019s life stage and other factors, different forages are offered in different proportions to dairy cattle: alfalfa, clover, timothy, corn, soybeans, etc.<\/p>\n<\/span><\/div>\n                                    <\/div>\n                                \n                                                                        <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/olympicdairy.com\/en\/wp-json\/wp\/v2\/pages\/197"}],"collection":[{"href":"https:\/\/olympicdairy.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/olympicdairy.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/olympicdairy.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/olympicdairy.com\/en\/wp-json\/wp\/v2\/comments?post=197"}],"version-history":[{"count":0,"href":"https:\/\/olympicdairy.com\/en\/wp-json\/wp\/v2\/pages\/197\/revisions"}],"wp:attachment":[{"href":"https:\/\/olympicdairy.com\/en\/wp-json\/wp\/v2\/media?parent=197"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}